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They have a mechanism that works and doesn’t really take into account your specific needs, unlike peer-to-peer rental platforms. You have limited options when it comes to fees and RV selection. The shortened staff has weaknesses in the areas of maintenance and customer service. The maintenance team needs to work extra hard to have the vehicles ready for the next reservation, which can sometimes backfire. When it comes to customer service, an overwhelming amount of cause can sacrifice the joyous interaction that customers seek when renting an RV. As you can see, Cruise America has the infrastructure and fleet to deliver competitive prices with its listings.
RV fleet
Like it was with the Standard RV rental plan, Cruise America only provides US customers with RV generators. And aside from some differences linked to the smaller size – like smaller water or fuel tank sizes – the Compact RV rental doesn’t differ from the previous two options. The amenities are very similar between the Standard and Large RV rentals. Cruise America seeks to always maintain their RVs in good condition for rental, so you could be sure that you are getting a problem-free RV from them. Even if mechanical breakdowns do occur while on the road, Cruise America has an assistance and reimbursement program, which we will cover a bit later.
BBB Rating & Accreditation
Regular renters need to return the vehicle by 9 AM and in no case later than 11 AM. Keep in mind that the generator is not required for normal RV operation, so you don’t have to operate it while traveling. A generator will be required only if you decide to run the RV electrical appliances while on the road.
I had to cancel my trip last minute…
I liked that the excursions were planned so you could do one in the morning and one in the afternoon or combined them both on a day trip. During the busy seasons, the customer service teams are often overwhelmed with a massive influx of bookings, which takes away from meaningful interactions. The staff is trained to be polite and courteous, but that is not always the case.
First chance I could, I attempted to clean the exterior of the camper and realized that much of what was there was caked and baked on without a pressure washer I would not get it clean. I called Cruise America to let them know of the poor quality I received the camper in and got nothing but arguments from their representative. I asked for a supervisor and was told one would call me back. The details in the rental agreement are highlighted by Supplemental Liability Insurance, which provides liability insurance under $1,000,000 for rentals in the United States. There is also a maximum responsibility of up to $1,500 in the event of vehicle loss or damage.
But for cases when the rented RV breaks down, Cruise America offers nice support to the clients. If you plan to tow a car or boat behind the motorhome, keep in mind that Cruise America imposes towing charges of $25 per night. You will then need to return the vehicle at the specified date between 9 AM and 3 PM.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The RV rental process with Cruise America contains a simple and straightforward interface. When you are on the rental page for the website, you can check the potential pricing by merely typing your city, state, departure, and arrival dates. What about the deal you are getting when renting or buying from Cruise America?
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Customer Service With a Smile
I am a BC, Canada resident holding passports from other countries, and I want to reserve an RV in Calgary, AB, Canada. My parents, who also hold non-Canada passports, will come to visit me in BC and go to Calgary to rent an RV for a trip. Since my dad holds a non-Canada driver's license and is of non-Canadian nationality, all the documents required to rent an RV in Canada are very ambiguous. I got various conflicting answers after I called reservation specialists and branches, which stressed me as it was my first time renting an RV. After only waiting 1 hour, he gets back to me by email with detailed explanations to answer all of my questions.
I paid for a package that included…
If the interior of the vehicle is still dirty, the company has the right to assess a charge of $250. A very nice thing about Cruise America is that they offer coverage options for their customers in case of accidents or mechanical breakdown. We’ve overviewed mechanical breakdown coverage above, but there’s more to the coverage provided by Cruise America. In fact, they offer this type of rental for both temporary housing needs for individuals and for business uses. Could not pick up until 1pm wanted it earlier so paid extra to have RV ready when I arrived.
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In this article, we provide insights into the quality, operations, customer care, and rental experience with Cruise America. There are both good and bad things about the company, but ultimately, you’re better off going with a company like RVshare or Outdoorsy – two of our favorite RV rental companies. For other cases, Cruise America will pay the tolling authority directly. However, Cruise America will impose a $10 administrative fee on you and charge the credit card you used for rental.
The reservation process was easy and staff were very professional. First we reserved a one way trip from Denver to Las Vegas. Then we needed to change our reservation to two way trip in Colorado.
The leadership tries its best to anticipate what the market says and then correct small issues before they become disastrous problems in the future. If you’d like to see how Cruise America is rated against other RV rental companies you might want to check out our review of the best RV rental companies. In the end, we’d say that those who want to quickly rent an RV may want to go for Cruise America since it has an established policy that is designed to ensure hassle-free rentals. But if you want flexibility and don’t mind spending a lot of time finding the right RV, you’d want to go for a peer-to-peer platform. In some cases, a process called reassignment is utilized by Cruise America.
On day of pickup was asked if I could come later because they were not ready yet. I was in a hurry and took it for a propane tank fill myself. Camper should have been clean and ready to go with at least some propane in the tanks.
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